Property Services Sector

The Challenge

Lambert Smith Hampton Residential (LSH) faced significant challenges in maintaining consistent service quality across their properties due to the use of multiple suppliers for different services. Waste management, cleaning, grounds maintenance, window cleaning, and building maintenance were all handled by separate contractors, leading to:

• Inconsistent service levels
  Different suppliers had varying standards, resulting in fluctuations in service quality.
• Lack of accountability
  With multiple contractors involved, it was unclear who was responsible when issues arose.
• Communication breakdowns
  Property managers struggled to coordinate with different suppliers, leading to delays and unresolved problems.
• No centralised job tracking
  There was no single system to monitor completed work, making it difficult to ensure tasks were done to the required standard.

This fragmented approach created inefficiencies, increased administrative burdens, and often left LSH’s property managers firefighting issues instead of proactively managing their sites.

Our Solution

Evolve Contract Solutions introduced a collaborated service model, bringing all property services under one umbrella with a single, dedicated point of contact. This streamlined approach ensured greater efficiency, consistency, and accountability across LSH’s portfolio.

To reinforce our commitment to quality, compliance, and service excellence, Evolve operates under ISO 9001 (Quality Management) & ISO 14001 (Environmental Management), accreditations. These standards ensure that all services are delivered in line with best practices, with a strong focus on quality, safety, and environmental responsibility.

To further enhance service delivery, we implemented the Big Change job management platform, which provides:

• Real-time job tracking
  Ensuring property managers have full visibility of job progress.
• Digital job cards
  Capturing detailed work records for transparency and accountability.
• Instant communication
  Reducing delays and ensuring swift issue resolution.
• Performance monitoring
  Helping maintain service consistency across all properties.

This integration has not only improved service quality but also reduced administrative time for LSH, allowing their property managers to focus on higher-value tasks.

The Results

Since partnering with Evolve three years ago, LSH has seen tangible improvements in their property service management:

• Standardised service quality
  A single provider ensures consistency across all sites.
• Stronger accountability
  ISO-accredited processes and Big Change technology ensure every job meets required standards.
• Improved efficiency
  A single point of contact streamlines communication and issue resolution.
• Full visibility of work completed
  Digital job tracking provides a clear audit trail.
• Reduced administrative workload
  Property managers no longer have to coordinate multiple suppliers.

Client Testimonial

Before working with Evolve, managing multiple suppliers was a constant challenge. Service quality varied across sites, and it was difficult to track completed work. Since consolidating services with Evolve, we now have a single, reliable provider delivering consistently high standards. Their ISO accreditation gives us confidence in their processes, and Big Change has completely transformed how we manage jobs. We now have full visibility and accountability across all services, making our jobs much easier. – Callum, Lambert Smith Hampton Residential

Conclusion

Evolve Contract Solutions has helped LSH move away from a fragmented supplier model to a fully integrated property service solution. By delivering a standardised, ISO-accredited service and leveraging cutting-edge technology through Big Change, we have created a more efficient, accountable, and high-quality approach to property management.